Frequently Asked Questions
Everything you need to know about our artisanal fragrances and services.
How should I store my Molinard fragrance to ensure its longevity?
To preserve the integrity of your perfume, store the bottle in a cool, dry place away from direct sunlight and extreme temperature fluctuations. Keeping the bottle in its original box is often the best way to protect the delicate essential oils.
Do you offer international shipping?
Yes, we ship our fragrances worldwide. Please note that shipping times and costs vary depending on the destination country, and international orders may be subject to local customs duties and taxes.
Are your perfumes vegan and cruelty-free?
Molinard is committed to ethical beauty. Our products are not tested on animals, and the majority of our modern formulations are vegan, utilizing high-quality synthetic and botanical alternatives to traditional animal-derived musks.
What is your return policy for online orders?
We accept returns on unopened and unused products within 30 days of purchase. Due to hygiene and safety standards, we cannot accept returns for fragrance bottles that have been unsealed or sprayed.
Can I request samples before purchasing a full-sized bottle?
We offer a Discovery Set featuring our most iconic scents, allowing you to experience the notes on your skin before committing to a full-sized flacon. Additionally, we include complimentary samples with every full-sized bottle order.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and processed through a secure gateway to ensure your data remains private.